Your Pembrokeshire escape
This accessibility guide does not contain personal opinions as to our suitability for those with access needs. It aims to accurately describe the facilities and services available at Llys-y-frân to help all visitors, including those with disabilities, plan their visit.
Llys-y-frân offers 10% discount on activities, café and shop (excluding alcohol) to the following:
Free parking for Blue Badge holders (see Car Park below)
For advice on travelling to Llys-y-frân, including by public transport, please check out our Directions & Facilities page.
Six disabled parking bays are available. Parking is free all day for Blue Badge holders. Please give your car registration number at reception.
Free annual parking permits for designated vehicle for Blue Badge holders are available – please apply at reception.
The car park surface is uneven in some areas due to gravel and loose stones.
There is a toilet block outside the Visitor Centre opposite the car park, with gendered toilets.
The car park is about 50 metres away from the Visitor Centre.
The main entrance to the Visitor Centre features a long, gentle incline ramp with handrails, as well as steps.
Double automatic doors open into the welcome area, which includes the information desk and gift shop.
The information/welcome desk is located directly in front of the main entrance to the Visitor Centre. It is in a quieter area of the building, away from the café.
The information desk has two heights. The highest part is 110cm high.
The lower section of the desk is 77cm high and has clear space underneath to allow a wheelchair or mobility aid to move close to it.
There are multiple step-free side entrances from the patio into the Visitor Centre.
The patio can be reached step-free from the front of the building. At the far end of the patio there are steps that lead down to a pathway that travels around the site. The pathway can also be reached step-free from the front of the Visitor Centre.
The entire Visitor Centre is on a level surface and is step-free throughout.
The floor surface throughout the interior of the Visitor Centre is smooth linoleum-type flooring.
The exterior patio surface is paved concrete.
The minimum width of doorways and interior spaces of the Visitor Centre are suitable for wheelchairs.
All single doorways are a minimum of 87cm wide.
Clear wayfinding signage is present throughout the building, including high contrast signage for toilets.
The interior of the Visitor Centre is well-lit and the lighting can be adjusted.
There is a toilet block outside the Visitor Centre opposite the car park, with gendered toilets.
Inside the Visitor Centre, the toilets are all located in one area close to the entrance to the café.
All toilets are accessed via a single push-button door that opens inward.
There are gendered male and female toilets.
There is also a single unisex accessible toilet with a baby changing table.
The accessible toilet includes a red cord reaching to the floor and handrails.
An accessible toilet, shower and changing facility is located at the Activity Centre, about 100m away from the Visitor Centre.
Llys-y-frân has a meeting room and a large function room available to hire.
All the rooms are on the ground floor and have step free entrances.
The meeting and function rooms have manual double doors, and the flooring is a smooth surface.
The café is large and well lit.
There is a glass panel on the right as you enter the café.
There are double manual doors leading out onto the patio.
Visitors order at the counter. Staff can bring food and drinks to the table.
The café can be noisy at busy periods but there is additional seating on the patio or near the gift shop.
There is a selection of tables and chairs of different height and style.
There are menus available, displayed on tables and on-screen above the cashier.
There is gluten free/ dairy free/vegan food available and labelled.
The activity centre is fully accessible, with step-free ramp access and wide doorways to accommodate wheelchair access.
Accessible toilets and changing rooms are available inside the activity centre, with gendered facilities and an additional mixed changing and shower facility.
Most activities can be tailored to meet individual needs, though some may not be adjustable for every disability. The organisation works with Disability Sport Wales and National Governing Bodies to stay informed and promote inclusivity. For specific accessibility concerns, please contact the team to discuss requirements.
The visitor centre paths are wide, well-maintained, and generally suitable for mobility aids, but some steeper gradients may require users to consider their own abilities and equipment.
Efforts are ongoing to make the estate accessible, though certain areas of the country park remain challenging due to their natural, uneven, and gravelly terrain, with further improvements being explored.
The reservoir loop trails have uneven, gravel surfaces, which may make them difficult or unsafe for some users to enjoy.
Dogs are allowed but must be kept on a lead or harness at all times.
There is no designated quiet space, but quieter seating is available outside the café near the gift shop.
Hearing loops available at reception, café and activity centre reception. Please move the unit to the best location for use.
An ATV (driven by a staff member) is available to take visitors to the Lake but must be arranged in advance.
WiFi is available.
A manual wheelchair is available for visitors to use for the day. Please contact Llys y Fran on 01437 532273 to enquire.
There are multiple fire exits, at the front and sides of the Visitor Centre.
All the fire exits are step free.
Fire exits have manual double doors.
In the event of an emergency, the duty manager is responsible for ensuring all visitors and staff leave the building safely and will assist people if needed.
The Visitor Centre has an audible alarm system, with each room also containing at least one visual alarm.
