If you are a journalist or media outlet and would like to visit us, write about us, feature us or if you have a general query, please click the icons below to find out who you best to contact.
For media enquiries relating to Welsh Water Visitor Attractions, please contact
To find out more about hiring Llys-y-Frân as a venue for TV and Film, Drone Filming, Photography or as an event space, click the button below.
For all other Welsh Water Media & Press enquiries please contact the Press Office.
The Press Office handles all media enquiries regarding Welsh Water and the vital work we carry out.
It is open 24/7, main office hours are between 8am-6pm.
All out of hours calls will be directed straight to our duty Press Officer.
If you are a Welsh Water customer and you would like to speak to someone about an issue relating to your bill, water supply or wastewater service, please click the link below.