Welsh Water’s Privacy Notice
How we use your Personal Information (Visitors) (January 2021)
We know how important it is to you that we look after your Personal Information. To be trusted to do the right thing is one of our core values. This Privacy Notice explains how we collect, use, share and protect your Personal Information in a way which respects your Data Protection rights and complies with UK Data Protection laws (including the General Data Protection Regulation (GDPR) and Data Protection Act 2018).
Welsh Water is a not for profit water and sewerage company supplying over three million people with a continuous high quality supply of drinking water and taking away, treating and properly disposing of wastewater in our supply area which covers most of Wales and parts of Deeside and Herefordshire. Welsh Water is a trading name for Dŵr Cymru Cyfyngedig. For the purposes of Data Protection laws, Dŵr Cymru Cyfyngedig is the Data Controller (registered office Linea, Fortran Road, St Mellons, Cardiff CF3 0LT and company number 02366777).
The company operates 91 reservoirs varying in size from 2 to 1,026 acres. These include a national portfolio of Visitor Attractions: Llyn Brenig, Elan Valley, Llandegfedd Lake, Llys-y-Fran and Lisvane and Llanishen Reservoir (in development) under its ‘Welsh Water Adventures’ brand. They are hubs for health, wellbeing and recreation with the aim of reconnecting people with water and the environment, whilst maintaining, protecting and enhancing the ecological value of each site.
If you want more information about our Privacy Notice, or have any comments or observations about it or about the way that we handle your Personal Information please:
Email our Data Protection Officer at: DataProtectionOfficer@dwrcymru.com; or
Write to our Data Protection Officer at: Data Protection Officer, Dŵr Cymru Welsh Water, Linea, Fortran Road, St Mellons, Cardiff CF3 0LT.
If you would like to exercise any of your Data Subject rights (see below for more information) please:
You can also contact the Information Commissioner’s Office via https://ico.org.uk/ or 0303 123 1113 for information, advice or to make a complaint.
We only process your Personal Information if we: have a lawful basis to do so; the processing is necessary, reasonable and proportionate; and in accordance with the way in which we describe in this Privacy Notice.
The only personal data we will collect from you is the information you choose to provide.
The Personal Information we may collect from you includes:
We will use this Personal Information to:
To learn more about what cookies we use and how we use them, see our Cookies Policy here.
We welcome your feedback on how we can improve our visitor attraction services. You can do so by contacting Llyn Brenig Visitor Attraction Manager firstname.lastname@example.org 01490 389 227
6. Your Data Protection Rights
You have certain rights in relation to your Personal Information and can make different types of Data Subject Rights Requests in relation to the Personal Information we hold on you. Each of these rights may not apply in all circumstances, but we will ensure that we deal with any request we receive in a way which safeguards your rights and freedoms, and in compliance with the Data Protection laws.
If you would like to make a Data Subject Rights Request, please:
Email us at: DataSubjectRightsRequests@dwrcymru.com;
Any individual whose information we hold can make a Data Subject Rights Request. A third party can make a request on behalf of an individual (e.g. a relative, friend, lawyer), but we need the consent of the relevant individual before we provide any of their Personal Information to the third party.
Under certaincircumstances, by law you have the right to:
You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it.
You also have the right to lodge a complaint with the Information Commissioner’s Office, which is the UK data protection regulator. More information can be found on the Information Commissioner’s Office website at https://ico.org.uk/.
We will keep our Privacy Notice updated as our business processes and procedures, and/or the Data Protection laws, change. Our most up to date version will always be on our website.
For information on how we handle Welsh Water customer personal data please see our Customer Privacy Notice. https://corporate.dwrcymru.com/en/legal-privacy/privacy-policy